Privacy Policy

What type of information we have

We currently collect and process the following information:

  • Personal identifiers, contacts details and characteristics (for example, name and contact details)
  • Personal information about your circumstances (if you are accessing our services)

How we get the information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

  • To access the services we provide
  • To receive information about our services

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) We have a legitimate interest to process your data in order for you to access our services

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us using the details below.

What we do with the information we have

We use the information that you have given us in order to provide you with the services you have requested from us; to respond to an enquiry you have made; or to send you updates about our services.

How we store your information

Your information is securely stored in the UK.

We keep personal information for the duration of your time accessing our services and up to 3 years upon ceasing accessing our services. We will then dispose of your information by securely deleting it from our IT systems.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the details below if you wish to make a request or complaint.

Our contact details

Address: Newman & Co Accountants, 4B Church St, Diss, IP22 4DD

Phone Number: 01284 760897


You can also complain to the ICO if you are unhappy with how we have used your data. The ICO can be contacted on 0303 123 1113.

Links to other websites

HOPEs website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore,we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privavy statement.You should exercise caution and look at the privacy statement applicable to the website in question.

Should you have any concerns about your personal data, you may contact HOPE by emailing

View our Cookie Policy here.